Returns Policy

At Porky Co, each order is packed with care, and we aim to ensure you and your pup love your purchase. Please read the following policy carefully before ordering.

Change of Mind

Due to the nature of dog accessories and hygiene reasons, we do not accept returns or refunds for change of mind, incorrect size selection, or general wear and tear.

Faulty or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us within 14 days of delivery at info@porkyco.com with:

• Your order number

• A clear photo of the issue

If the issue is confirmed, we will offer a replacement or refund at no additional cost to you.

Conditions

• Items must be unused, unworn, and in original condition

• We reserve the right to refuse returns that show signs of wear, damage after use, or are returned outside the stated timeframe

Shipping Costs

• Original shipping costs are non-refundable

• If a return is approved, we will cover return shipping for faulty or incorrect items only

Lost or Delayed Parcels

Once an order has been shipped and tracking provided, Porky Co is not responsible for delays caused by the courier. If a parcel is confirmed as lost in transit, please contact us and we’ll work with you to resolve it.

International Orders

For international orders, customers are responsible for any customs duties, taxes, or import fees. These charges are non-refundable.

If you have any questions at all, please reach out — we’re always happy to help.